You are not alone.

If you are concerned about the well-being of a family member or friend, you may contact your local police department and request they conduct a welfare check. This can be a difficult call to make, but if it ensures that a person in crisis receives the help they need, it is the right thing to do. Click here for a list of non-emergency phone numbers in Colorado.

The following people may authorize an involuntary admission for psychiatric care by placing an individual on an M – 1 or 27 – 65 (commonly referred to as a mental health hold):

• Police
• Physician (M.D.)
• Licensed Psychologist
• Registered Nurse (R.N.)
• Licensed Clinical Social Worker
• Licensed Counselor or Marriage and Family Therapist with special training
• Licensed Addiction Counselor
• National Park Ranger
• A family member can go to probate court to ask for a hold

A mental health hold allows a patient to be held involuntarily for up to 72-hours for evaluation and treatment. The hold may be revoked at any time during this time frame if the patient is no longer considered to be gravely disabled or a danger to themselves and others.

For patient safety and confidentiality, we ask that all visitors register with the receptionist in the registration building and obtain a visitors identification badge.

For Psychiatric Patients - Visiting hours in the Cedar Building are Monday – Sunday, 4:00 - 6:00 p.m. Children under 12 are not permitted. Patients may also be reached by telephone at 303-467-4900, option #3. Cell phones are not allowed, except to retrieve numbers.

For Residential Patients - Visiting hours are only on Saturday and Sunday. On Saturday there is an education group about relationships and addiction from 12:30 - 2:30 pm for patients, friends and family. This is followed by the Phoenix Family Program from 2:30-5 pm. Families that participate in the group and family program are invited to stay for a visit afterwards. Sunday visitation is from 4:00 – 5:45 p.m.  Patients may be reached by telephone at 303-467-4073 or 303-467-4074. Patient phones are available from 6-9:15 am,  Noon – 1 pm, and 5 – 10 pm. Phone conversations are limited to 10 minutes per call. Cell phones are not allowed.

For Medical Detoxification Patients - Visiting hours in the Spruce Building are Monday – Friday 6-7 pm and Saturday, Sunday and holidays from 3:30-4:30 pm. The patient will be getting an identification code. Patients may also be reached by telephone at 303-467-4078 or 303-467-4001 between 9 am – 9 pm. Cell phones are not allowed on the unit.

 

Friends and family may send patients well wishes such as flowers or mail to:

Patient Name
C/O West Pines Behavioral Health
Spruce Building (Addiction/Substance Use Patients) or 
Cedar Building (Psychiatric Patients)
3400 Lutheran Parkway
Wheat Ridge, CO 80033

Flowers must be in a plastic vase. we ask that friends and family not send food to patients. Special accommodations may be made if treatment coincides with a special occasion or birthday. Please speak with the patient’s case manager to arrange this. Healthy nutrition is an important part of recovery and we ask that friends and family not send food to patients. Special accommodations may be made if treatment coincides with a special occasion or birthday. Please speak with staff to arrange this.

We believe in collaborative, patient-centered treatment so we welcome participation from family and friends as the patient allows. Therapists and case managers are also available for family meetings upon request. We recognize substance use and mental health disorders affect more than just the patient and we are here to support everyone involved.  

We also offer a Friends and Family support group for friends and family of people with mental health issues. Learn more about this class that helps teaches communication and problem solving skills.