24-hours a day, 365 days a year
Since 1979, the HELP (Helicopter Emergency Lifesaving Program) Flight air ambulance program has provided air transportation for seriously ill or injured patients. Our flight program was the second hospital based helicopter air ambulance program in Montana and approximately the tenth in the United States. Our service area includes Central Montana, South Central Montana, Eastern Montana, Northern Wyoming, Western North and South Dakota as well as transports to Denver, Colorado, Salt Lake City, Utah or to other places like Rochester, Minnesota. Rapid access to a higher level of medical care can save lives and reduce the incidence of disabilities.
In 2017 our HELP Flight Team was granted full Commission on Accreditation of Medical Transport Systems (CAMTS) accreditation for the next three years. The CAMTS is dedicated to improving the quality of patient care and safety of the transport environment for services providing rotorwing, fixed wing and ground transport systems.
Types of Transports
Our flight teams transport adult and pediatric patients with medical illness or trauma related injuries transported from hospitals, clinics and accident scenes. We also have specially trained teams for transporting high-risk pregnancies, premature and full-term babies in need of specialty care.
Our flight team includes Flight Registered Nurses with critical care experience, Flight Paramedics, Flight Respiratory Therapists, Neonatal and Maternal Flight Specialists, and Flight Communications Specialists. The Flight RNs and Paramedics are specially trained in critical and emergency pre-hospital care and provide transport care, which is coordinated under the direction of an emergency department physician at St. Vincent Healthcare.
The St. Vincent Healthcare air medical program includes both a fixed-wing aircraft and a helicopter, which respond to an emergency call as soon as it is received. The fixed-wing aircraft transports patients throughout the country. The fixed-wing is operated by Edwards Jet Center. The HELP helicopter can transport patients within a 150 mile radius of Billings. The helicopter is operated by Metro Aviation, Inc.
The Rural Registry Program
For residents of farms, ranches and other rural areas, HELP Flight offers a Rural Registry at no charge. You may pre-register your name, address and directions to your residence, a process that saves precious minutes should you ever require rapid air transport services.
Department of Transportation
The FAA Reauthorization Act of 2018 requires Air Ambulance Providers to include the hotline telephone number (202.366.2220), website address (https://www.transportation.gov/airconsumer/), and contact information (Aviation Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave, SE, Washington, DC 20590) for the Department of Transportations (DOT) Aviation Consumer Advocate on any invoice, bill, or other communication to a customer or patient.
The Commission on Accreditation of Medical Transport Systems will conduct an accreditation site visit of HELP Flight.
The St. Vincent Healthcare HELP Flight Program is currently in the open window for a site survey. The purpose of the site visit will be to evaluate the program’s compliance with nationally established medical transport standards. The site visit will be used to determine whether, and the conditions under which accreditation should be awarded to the program.
CAMTS accreditation standards deal with issues of patient care and safety of the transport environment. Anyone believing that he or she has pertinent or valid information about such matters may request a public information interview with the CAMTS site surveyors at the time of the site visit. Information presented at the interview will be carefully evaluated for relevance to the accreditation process.
Requests for public information interviews must be made in writing and sent to CAMTS no later than 5 business days before the site survey begins. The request should also indicate the nature of the information to be provided during the interview. Such request should be addressed to:
Office of the Executive Director
Commission on Accreditation of Medical Transport Systems
PO Box 130, Sandy Springs, SC 29677
The Commission will acknowledge such written requests in writing or by telephone and will inform the program of the request for an interview. The Commission will, in turn, notify the interviewee of the date, time and place of the meeting.
The notice is posted in accordance with CAMTS requirements and shall not be removed until the site visit is completed.
Date Posted: July 27, 2020.