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Whether you’re a patient or a visitor, you deserve a positive, compassionate and healing experience. From the moment you arrive to the time you leave, you’ll find the support, resources and information you need.

What to know before your visit

When you first arrive at St. James Healthcare, stop at the registration desk at the main entrance. Admitting clerks will request basic information such as insurance coverage, family members and beneficiaries.

If you plan to have a baby at St. James, pre-register any time during your pregnancy by completing the online labor and delivery pre-registration form.

When you are admitted to St. James Healthcare, please bring:

The medications you’re currently taking, including notes on the dose and frequency. Your medical condition may not allow you to take certain medications, even those you usually take every day. Your doctor will decide which medications you need while you are here.
Any papers your physician has given you to bring.
Picture identification, such as a driver's license, state ID card or passport.
Your insurance card.
Personal items to make your hospital room feel more like home, such as one or two small framed pictures, a pillow or throw, your slippers and robe.
You are welcome to bring electric razors, toiletries and radios.

Please do not bring valuables such as jewelry, credit cards and cash. If you do, they will be stored in a safe for safekeeping. Do not bring pocket knives or weapons.

Visiting St. James Healthcare

Due to COVID-19, we have visitor restrictions in place.

Learn More

Open communication

We encourage you to be involved in your healthcare. Feel free to ask any member of your healthcare team questions such as:

What is your name?
What role do you play on my healthcare team?
What is the medication you are giving me and what is it for?
What can I expect during this procedure?
What will this procedure tell you and why is that important?
What is my diagnosis?
What plan of care do you recommend for me?

Patient advocates

If you have concerns, questions or compliments about your care, our patient advocates are here to listen and help. They also can provide important information for you and your family about advance care planning, patient rights, ethical decision support and interpreters. Ask a member of your care team to connect you with a patient advocate.

Quality and patient safety

You and your family members are at the center of everything we do. You’ll receive care from a health system and providers with high national performance ratings and a singular focus on your health and well-being.

Learn more about our focus on quality and patient safety.

Personal attention from your care team

You are in the hands of expert caregivers and in the hearts of people healing people throughout our hospital. Along with your doctors and nurses, your clinical care team may include a case manager, social worker, pharmacist and therapist.

Find a doctor.

Accommodations

If you and your family are from out of town and need assistance with arrangements while you are here, ask someone at the Information Desk or any staff member for information. Some local hotels offer medical and senior discounts and provide transportation to and from the hospital.

Advance care planning

If you become unable to make decisions about your care, you can empower medical staff and family members to make decisions for you. Make your healthcare decisions known ahead of time by completing advance care planning documents (also known as advance directives), such as a power of attorney, living will and organ donor card.

Learn more about advance care planning.

Billing and financial assistance

Find everything you need to know about payment options, including online bill pay, financial assistance, insurance options and answers to your billing questions.

Learn more about billing and financial assistance.

CaringBridge

CaringBridge is a secure online space where you connect, share news and receive support. It’s a cross between a health social network and a personalized website, available 24/7 to anyone, anywhere, at no cost. It helps simplify the task of keeping family and friends informed. The websites are easy to create, and you select your privacy settings. There’s no advertising, and your personal data will never be sold.

Learn more about CaringBridge.

Food and Gifts

Café and food service

The Pintler View Café is located on the main floor from the Porphyry Street exit and is open from 6:30 a.m. to 3 p.m. It offers dining for employees, volunteers and guests. Enjoy a full salad bar, a grill and a sauté station for fresh and healthy meals. The café is also available to cater your wedding, corporate event or social gathering. Call 406-723-2432.

Java City Coffee is located through the breezeway on the second floor (in the RMAP Building). It’s a quick-stop coffee shop offering coffee, tea, specialty drinks and pastries from 8 a.m. to 4 p.m.

Our Nutritional Services staff is dedicated to providing patients with enjoyable and healthy meals during their stay. Menus are created to meet the needs of each patient, including special or restricted diets.

Gift Shop

The gift shop is located in the main lobby and is open from 9 a.m. to 4 p.m. Monday through Friday. It is owned and operated by our auxiliary volunteers, and proceeds benefit our patients, visitors and staff. You will find an ever-changing selection of quality gifts, jewelry, home décor, stuffed animals and novelty gift items. Call 406-723-2520.

St. James Gift Shop is also online at stjamesmarket.org

ATM

An ATM is located in the main lobby foyer.

Medical records

If you need copies of your health records, we’ll be happy to send them to you. Follow the instructions completely and accurately so we can verify and protect your identity when sending you this confidential information.

Request your medical records.

MyChart patient portal

Access your medical information anytime, anywhere, with MyChart. Schedule appointments, email your provider and manage your health at home or on the go.

Learn more about our MyChart patient portal.

Parking

Free visitor parking is available on the east side of the St. James campus off of Porphyry Street.

Patient rights and privacy

It’s important for you to understand the rights and responsibilities you have as a patient at one of our health facilities. We are required to protect your rights, including your privacy.

Learn more about patient rights and responsibilities, including your right to an interpreter and an ethics consultation and how to report a concern or grievance.

Spiritual care

Spiritual care can nurture your soul and give you hope and courage to face the challenges ahead. Our beloved chaplains can serve as a source of support, guidance and companionship for you and your loved ones, no matter your religious beliefs. Ask your nursing team to connect you with the Spiritual Care department if you’d like to ask questions or request a chaplain.

Our beautiful chapel is open 24/7 for you and your loved ones to use when you want to reach out in prayer or just take a quiet moment away. It is located on the second floor near the main lobby.

Learn more about spiritual care services.