Patients and Visitors
Whether you’re a patient or a visitor, you deserve a positive, compassionate and healing experience. From the moment you arrive to the time you leave, you’ll find the support, resources and information you need.
What to know before your visit
When you first arrive at St. James Healthcare, stop at the registration desk at the main entrance. Admitting clerks will request basic information such as insurance coverage, family members and beneficiaries.
If you plan to have a baby at St. James, pre-register any time during your pregnancy by completing the online labor and delivery pre-registration form.
When you are admitted to St. James Healthcare, please bring:
- The medications you’re currently taking, including notes on the dose and frequency. Your medical condition may not allow you to take certain medications, even those you usually take every day. Your doctor will decide which medications you need while you are here.
- Any papers your physician has given you to bring.
- Picture identification, such as a driver's license, state ID card or passport.
- Your insurance card.
- Personal items to make your hospital room feel more like home, such as one or two small framed pictures, a pillow or throw, your slippers and robe.
- You are welcome to bring electric razors, toiletries and radios.
Please do not bring valuables such as jewelry, credit cards and cash. If you do, they will be stored in a safe for safekeeping. Do not bring pocket knives or weapons.
Visiting St. James Healthcare
Most patients welcome and encourage visitors. General visiting hours are 8:30 a.m. to 8 p.m. New mothers and newborns may receive unlimited partner and support visits. To visit a patient in the Intensive Care Unit (ICU), check with the patient’s nurse to make arrangements. (Live plants and flowers are not permitted in ICU for patient safety.)
The Information Desk is staffed by volunteers and is located in the main lobby. The hours are 8 a.m. to 4 p.m. Monday through Friday. Staff can assist you with general and patient room information and transportation information (taxi and bus service).
We provide a smoke-free campus, inside and outside, for our patients, guests and employees.
Open communication
We encourage you to be involved in your healthcare. Feel free to ask any member of your healthcare team questions such as:
- What is your name?
- What role do you play on my healthcare team?
- What is the medication you are giving me and what is it for?
- What can I expect during this procedure?
- What will this procedure tell you and why is that important?
- What is my diagnosis?
- What plan of care do you recommend for me?
Patient advocates
If you have concerns, questions or compliments about your care, our patient advocates are here to listen and help. They also can provide important information for you and your family about advance care planning, patient rights, ethical decision support and interpreters. Ask a member of your care team to connect you with a patient advocate.
Quality and patient safety
You and your family members are at the center of everything we do. You’ll receive care from a health system and providers with high national performance ratings and a singular focus on your health and well-being.
Learn more about our focus on quality and patient safety.
Personal attention from your care team
You are in the hands of expert caregivers and in the hearts of people healing people throughout our hospital. Along with your doctors and nurses, your clinical care team may include a case manager, social worker, pharmacist and therapist.
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