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Whether you’re a patient or a visitor, you deserve a positive, compassionate and healing experience. From the moment you arrive to the time you leave, you’ll find the support, resources and information you need.

What to know before your visit

We’re committed to providing you with a safe environment. Our desire is to make your stay with us as comfortable as possible. When you’re admitted to Platte Valley Medical Center, please bring:

The medications you’re currently taking, including notes on the dose and frequency. Your medical condition may not allow you to take certain medications, even those you usually take every day. Your doctor will decide which medications you need while you are here.
Picture identification, such as a driver's license, state ID card or passport. Parents or legal guardians must sign consents for minors.
Your insurance card, policy or certificate.
Personal items to make your hospital room feel more like home, such as one or two small framed pictures, a pillow, your slippers and robe.
You’re welcome to bring electric razors, toiletries and radios with you.

Please be sure to wear the identification band on your wrist at all times throughout your stay. Please leave at home valuables like jewelry, credit cards and cash. Don’t bring pocket knives or weapons.

Visiting Platte Valley Medical Center

Due to COVID-19, there are visitor restrictions in place.

Learn More

Friends, family and loved ones are vital to healing. Depending on the patient’s conditions, you’re welcome to visit 24 hours a day. We ask you to be quiet so all patients can get adequate rest, and that you supervise children at all times.

Please note that we stagger visiting hours in our ICU throughout the day to allow patients time to rest. Children age 12 and under are not permitted in the ICU.

We provide a smoke-free campus, inside and outside, for our patients, guests and employees. For your benefit and others around you, tobacco products are not allowed on the campus grounds. These products include, but are not limited to cigarettes, cigars, pipes, and chewing tobacco.

All of our hospital employees are identified by their name badge. If you’re in doubt, feel free to ask for additional identification.

For your comfort

We recognize discomfort as a negative sensory and emotional event each individual experience may differently. Our health care providers focus on caring and compassionate pain management. This includes early recognition and assessment, intervention, reassessment and prevention when possible. Our goal is to relieve pain via pharmacological and non-pharmacological interventions.

Throughout the continuum of care, you have the right to choose a pain management pathway based on your cultural and age-specific needs that will ensure optimal outcomes for your recovery. It is your right to be kept as pain free as possible during your stay.

Our Pillars of Healing

Platte Valley Medical Center embraces the Planetree philosophy of patient-centered care. We strive to personalize, humanize and demystify the healthcare experience for our patients and their families. Founded by a patient, the Planetree Model is committed to enhancing health care from the patient’s perspective. It empowers patients and families through information and education. It also encourages “healing partnerships” with caregivers such as family members. Through organizational transformation, the Planetree Model creates healing environments in which patients can be active participants and caregivers are enabled to thrive.

As a Planetree hospital, we believe:

we are human beings, caring for other human beings.
ee are all caregivers.
caregiving is best achieved through kindness and compassion.
safe, accessible, high-quality care is fundamental to patient-centered care.
in a holistic approach to meeting people’s needs of body, mind and spirit.
families, friends and loved ones are vital to the healing process.
access to understandable health information empowers patients and their caregivers.
the opportunity for individuals to make personal choices about their care is essential.
physical environments can enhance healing, health and well-being.
illness can be a transformational experience for patients, families and caregivers.

As a patient you can expect a safe environment of respect, care and understanding from all hospital employees. We’ll make every effort to answer your questions regarding your care.

Privacy

All physical examinations, interviews, consultations, discussions and treatments are private. The presence of any unknown individual will be explained. Platte Valley Medical Center complies with all federal patient privacy laws. View our patient privacy policies.

Your Patient Rights

As a patient at Platte Valley Medical Center, you have rights, responsibilities, and access to a grievance process. We support the rights of all patients—geriatric, adult, adolescent, pediatric, neonate—or their surrogate decision-maker. View our Patient Rights, Responsibilities and the Patient Grievance Mechanism Plan .

Quality and patient safety

You and your family members are at the center of everything we do. You’ll receive care from a health system with high national performance ratings. Our team brings a singular focus on your health and well-being.

Personal attention from your care team

You are in the hands of expert caregivers and in the hearts of people healing people throughout our hospital. Along with your doctors and nurses, your clinical care team may include a case manager, social worker, pharmacist and therapist.

Find a doctor.

We provide you with resources and guidance before, during and after your visit:

Advance care planning & consent

Advance care planning - You have rights regarding your medical care decisions. If you have written instructions about your wishes for medical treatment, please bring them with you to the hospital. If you’d like help with preparing advance directives, our Care Coordination Team is available to assist you.

Learn more about advance care planning.

Consent – Understanding is fundamental to an informed consent or refusal for treatment. With this in mind, you will be provided as much information about proposed treatments or tests as required for you to make an informed decision. With the exception of critical situations, this information will include a description of the proposed treatment, alternative courses of treatment or non-treatment and the risks associated with each.

Communication & interpretation

Every effort will be made to assist you with your communication needs, regardless of language or any other barriers. If sign language or other hearing or speech assistance is required, services will be arranged for you. Interpretation services are available 24 hours a day and we do have a Spanish-speaking interpreter who is here Monday–Friday during business hours.

Meals & The Silver Aspen Bistro

We’re pleased to offer a Room Service Menu. Just like ordering in a restaurant, your meal is created according to your individual request. A menu is also available in your room with instructions for ordering. The menu offers a wide variety of food items. Each meal is made to order, and guest trays are available from the Room Service Menu for a nominal fee.

Meals are served as follows:
Breakfast 7 a.m. – 9:30 a.m.
Lunch & Dinner 11 a.m. – 6:30 p.m.

Your doctor will work with a registered dietician to prescribe a diet appropriate to your medical. Nutritional services may need to adjust your selections to meet your specific dietary needs. Our registered dietitian or another member of the nutrition services staff will be available to discuss your diet. Your dietitian offers nutritional counseling while you’re a patient, and is also available for for outpatient education by appointment.

The Silver Aspen Bistro & Barista serves three meals daily to visitors and hospital associates.

Bistro & Barista Hours
5:30 a.m. – 6:30 p.m. Monday – Friday
5:30 a.m. – 2:00 p.m. weekends

You will also find vending machines and an ATM machine located on the ground floor, adjacent to the main elevators.

Medical records

We understand that your medical information is personal and we are committed to protecting medical information about you. We create a record of the care and services you receive to provide quality care and to comply with legal requirements. Our Medical Records Department has implemented policies and processes designed to protect your medical records and your confidentiality as mandated by law.

Receive additional information on how to request a copy of you medical record.

Patient representative

The hospital has a patient representative to help you and your family with special problems not readily solved by the personnel providing day-to-day care. Request a visit by asking your nurse to contact the patient representative. You may also dial 0 to reach the switchboard and ask for the designated individual during after hours. We make this service available to every patient, and we encourage you to share your concerns without fear of retribution. You may also submit your concerns in writing to the patient representative. Please know we will address your issues.

Learn more about our commitment to quality patient care.

Pastoral care / Chaplain

Platte Valley Medical Center’s chaplain is on call 24 hours a day to provide counseling and spiritual support to patients and their families. If you wish, the chaplain will notify your pastor, priest, rabbi or spiritual leader upon your hospital admission.

A meditation room is available to you or your family for private prayer and meditation.

Learn more about spiritual care services and how to contact a chaplain

Care coordination visit

Non-medical factors often influence the onset of illness, as well as a patient’s response to treatment. These factors can be social, emotional, financial, or environmental in nature. Our Care Coordination team can provide you and your family with information about community resources. We can also help with planning for any service you may need after your discharge from the hospital.

Your financial arrangement and payment

You’ll be asked to make arrangements for payment when you’re admitted to the hospital. We’ll ask for your insurance policy information and possibly other completed claim forms necessary for billing.

If you have hospitalization insurance, you’ll either need to present identification cards, a copy of the insurance contract or other certification to the patient admitting office. We welcome and encourage you to ask admitting or business office personnel about your coverage.

Please note that your hospitalization coverage is a contract between you and your insurance company. As a courtesy to you, we will bill your insurance company. Payment of the hospital bill, however, is ultimately your responsibility. If your insurance plan does not provide full coverage, please make final payment arrangements at the time of your discharge.

If you don’t have hospitalization insurance, we require a deposit when you’re admitted to the hospital. Please talk with our patient business office to arrange a payment schedule before your discharge. For help with your medical financial assistance questions, please call 303-498-1510.

Fees for other professional services, such as your physician, ER physician, surgeon, anesthesiologist, radiologist, or pathologist are not included in your hospital statement. These charges will be billed separately.

Learn more about billing and financial assistance.

Questions? Please don’t hesitate to contact our patient business office with questions about your account. We’re here to help you from 9 a.m. to 4:30 p.m., Monday through Friday. We can be reached by calling 303-498-3600.

Going home

Before you are discharged from the hospital, we’ll provide you and your family with instructions for your continuing care at home or at other care facilities until you can return home. Before leaving the hospital, be sure to obtain a clearance form from the patient business office. When you’re ready, a hospital representative will accompany you to your vehicle. Please remember to take all your personal belongings with you.

Within a few weeks after your visit to Platte Valley, you may receive in the mail a short survey about your stay. We encourage you to take a few minutes to answer the surveyor’s questions, as the results are very important to us. Our goal is to meet or exceed your expectations. If you feel we have achieved this goal, please let us know in your survey.