Patients and Visitors

Whether you’re a patient or a visitor, you deserve a positive, compassionate and healing experience. From the moment you arrive to the time you leave, you’ll find the support, resources and information you need.

What to know before your visit

We’re committed to providing you with a safe environment. Our desire is to make your stay with us as comfortable as possible. When you’re admitted to Platte Valley Medical Center, please bring:

  • The medications you’re currently taking, including notes on the dose and frequency. Your medical condition may not allow you to take certain medications, even those you usually take every day. Your doctor will decide which medications you need while you are here.
  • Picture identification, such as a driver's license, state ID card or passport. Parents or legal guardians must sign consents for minors.
  • Your insurance card, policy or certificate.
  • Personal items to make your hospital room feel more like home, such as one or two small framed pictures, a pillow, your slippers and robe.
  • You’re welcome to bring electric razors, toiletries and radios with you.

Please be sure to wear the identification band on your wrist at all times throughout your stay. Please leave at home valuables like jewelry, credit cards and cash. Don’t bring pocket knives or weapons.

Visiting Platte Valley Medical Center

Friends, family and loved ones are vital to healing. Depending on the patient’s conditions, you’re welcome to visit 24 hours a day. We ask you to be quiet so all patients can get adequate rest, and that you supervise children at all times.

Please note that we stagger visiting hours in our ICU throughout the day to allow patients time to rest. Children age 12 and under are not permitted in the ICU.

We provide a smoke-free campus, inside and outside, for our patients, guests and employees. For your benefit and others around you, tobacco products are not allowed on the campus grounds. These products include, but are not limited to cigarettes, cigars, pipes, and chewing tobacco.

All of our hospital employees are identified by their name badge. If you’re in doubt, feel free to ask for additional identification.

For your comfort

We recognize discomfort as a negative sensory and emotional event each individual experience may differently. Our health care providers focus on caring and compassionate pain management. This includes early recognition and assessment, intervention, reassessment and prevention when possible. Our goal is to relieve pain via pharmacological and non-pharmacological interventions.

Throughout the continuum of care, you have the right to choose a pain management pathway based on your cultural and age-specific needs that will ensure optimal outcomes for your recovery. It is your right to be kept as pain free as possible during your stay.

Our Pillars of Healing

Platte Valley Medical Center embraces the Planetree philosophy of patient-centered care. We strive to personalize, humanize and demystify the healthcare experience for our patients and their families. Founded by a patient, the Planetree Model is committed to enhancing health care from the patient’s perspective. It empowers patients and families through information and education. It also encourages “healing partnerships” with caregivers such as family members. Through organizational transformation, the Planetree Model creates healing environments in which patients can be active participants and caregivers are enabled to thrive.

As a Planetree hospital, we believe: 

  • we are human beings, caring for other human beings.
  • ee are all caregivers.
  • caregiving is best achieved through kindness and compassion.
  • safe, accessible, high-quality care is fundamental to patient-centered care.
  • in a holistic approach to meeting people’s needs of body, mind and spirit.
  • families, friends and loved ones are vital to the healing process.
  • access to understandable health information empowers patients and their caregivers.
  • the opportunity for individuals to make personal choices about their care is essential.
  • physical environments can enhance healing, health and well-being.
  • illness can be a transformational experience for patients, families and caregivers.

As a patient you can expect a safe environment of respect, care and understanding from all hospital employees. We’ll make every effort to answer your questions regarding your care.

Privacy

All physical examinations, interviews, consultations, discussions and treatments are private. The presence of any unknown individual will be explained. Platte Valley Medical Center complies with all federal patient privacy laws. View our patient privacy policies.

Your Patient Rights

As a patient at Platte Valley Medical Center, you have rights, responsibilities, and access to a grievance process. We support the rights of all patients—geriatric, adult, adolescent, pediatric, neonate—or their surrogate decision-maker. View our Patient Rights, Responsibilities and the Patient Grievance Mechanism Plan.

Quality and patient safety

You and your family members are at the center of everything we do. You’ll receive care from a health system with high national performance ratings. Our team brings a singular focus on your health and well-being.

Personal attention from your care team

You are in the hands of expert caregivers and in the hearts of people healing people throughout our hospital. Along with your doctors and nurses, your clinical care team may include a case manager, social worker, pharmacist and therapist.

Find a doctor.

We provide you with resources and guidance before, during and after your visit:

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