Care Management

The program’s Personal Health Team will be reaching out by telephone to Cigna members.

If you receive a call from the Partners in Health Team, it’s because your medical claims history may suggest that the team can provide you additional support or resources. Some examples of when Cigna might call you are:

• You have a chronic condition and your records indicate you may be missing care that is known to be evidence-based and the team’s support can help you.
• You have recently been hospitalized or seen in the Emergency Department.
• You have a complex healthcare need that requires support from a Case Manager.

Reason to take the call -

Programs across the country similar to Partners in Health have shown tremendous results in improving the health status of associates. This includes things like improvements in cholesterol and blood sugar levels, overall reductions in cardiac risks, and improvements in preventative care.  Most importantly, similar programs have had high ratings of satisfaction from the participants. We encourage you or your family member to take the call and to access these resources available to you.

Reason to make the call -

The Personal Health Team is available to anyone under the Cigna medical plan that would like some support in meeting their personalized health goals – the team can help with things like tobacco cessation, weight management and stress management.

The team is available for coaching and non-emergent care support

• Monday through Friday 9 a.m. to 9 p.m.
• Saturday 9 a.m. to 2:30 p.m. 

 You may also access the team 24 hours a day/7 days a week at if you need immediate treatment guidance.

• 1-800-244-6224, enter your Cigna subscriber ID and say “Personal Health Team”
• 1-877-459-6150, you will be asked for your Cigna subscriber ID

You can access the program three ways:

• By calling 1-800-244-6224, enter your Cigna subscriber ID and say “Personal Health Team”
• By calling 877-459-6150, you will be asked for your Cigna subscriber ID
• Online at www.MyCigna.com.