5 Star Transparency Program
In the spirit of transparency and person-centered care, SCL Health is committed to posting employed hospital, medical group providers and GME faculty patient satisfaction results online. This program recognizes that current and potential patients are health care consumers. It will aid them in selecting an SCL Health provider for their care.
The 5 Star Transparency Program Governance policy establishes the guidelines and process for collecting patient ratings and comments on their service experience. This policy outlines the process of reviewing and approving comments for publication to the website pertaining to patient comments and defines the appeals process providers can utilize when they disagree with a comment or rating.
The quantitative ratings were calculated using your patients' ratings of their experience with you during the last month.
The comments included in the Star Report have been pre-screened based on the SCL Health 5 Star Patient Experience Star Ratings Governance Policy which includes the following criteria for exceptions:
- All protected health information (PHI) has been removed from patient comments in accordance with the Health Insurance Portability and Accountability Act (HIPAA) privacy rules.
- All references to other physicians, staff, or unrelated encounters have been removed or redacted.
- All profanity, libelous or profane responses have been removed.
- All comments about the survey itself have been removed.
If you wish to appeal any of the comments listed on your Star Report, please send an email to PatientExperience@sclhealth.org. Include in the text of your email the specific comment you would like to appeal by no later than 15 days after the date of the Star Report email.
If you take no action, these ratings and approved comments will be posted to your “Find a Doctor” profile on the SCLHealth.org website, at the beginning of the next month.
Please reach out to the PatientExperience@sclhealth.org email if you have any questions about this program.