Emergency Symptoms - NO.
Next Available Video Visit is not intended for the treatment of emergency medical problems. The American College of Emergency Physicians identifies several important symptoms that should lead to an evaluation in the closest emergency department. If you’re experiencing any of the following, please call 911 or go to the ER:
- Difficulty breathing, shortness of breath
- Chest or upper abdominal pain or pressure lasting two minutes or more
- Fainting, sudden dizziness, weakness
- Changes in vision
- Difficulty speaking
- Confusion or changes in mental status, unusual behavior, difficulty walking
- Any sudden or severe pain
- Uncontrolled bleeding
- Severe or persistent vomiting or diarrhea
- Coughing or vomiting blood
- Suicidal or homicidal feelings
- Unusual abdominal pain
Establishing an SCL Health primary care provider - NO.
Next Available Video Visit is a great way to get care for urgent care issues, but taking care of chronic health issues (such as high blood pressure, diabetes, high cholesterol, asthma, and others) is not our main focus. If you are in need of a primary care provider, please visit Meet our doctors page to find a provider in your area.
Ear Pain - NO.
Evaluation of ear pain requires direct visualization inside the ear that cannot be done through a virtual visit. We recommend being seen in-person for ear pain.
Hospital or ER Follow up – NO.
If you have been seen at the hospital or the ER and were told you need to be seen for a follow up, please see your primary care provider or go to an urgent care clinic. These visits require patients to be seen in person and are not appropriate for a NAVV.
Prescription Refills - NO.
Next Available video visit is not designed to take care of chronic health issues (such as high blood pressure, diabetes, high cholesterol, asthma and others), so our providers do not generally issue refills of long-term medications. If you are in need of a refill of your ongoing medications, please contact your regular provider. If you are new to the area or need a new primary care provider for any other reason, please visit our Meet our doctors page to find a family doctor in your area.
Pain Medication or Other Controlled Substances (including ADHD medication)- NO.
If you are in need of a refill of your ongoing medications, please contact your regular provider for refills. If you are new to the area or need a new primary care provider for any other reason, please visit our Doctors page to find a family doctor in your area.
"I need a referral (for durable medical equipement, physical therapy, etc.)" - NO.
Our providers are unable to write any referrals.
Home Oxygen/Nebulizer orders - NO.
We are unable to measure oxygen through a video visit therefore cannot determine whether either of these would be appropriate for your treatment.
Pregnancy Concerns - NO.
Please see your regular provider as pregnancy concerns need to be addressed in person.
Genital or Breast complaints - NO.
These conditions typically needs to be examined via an in person visit. We recommend that you see your primary care provider or an urgent care provider so that you can be diagnosed properly.
