Make an in-person visit

Be Seen with a Next Available Provider On-Demand

Is Next Available Video Visit (NAVV) right for my condition?

Next Available Video Visit is a great way to get help for many urgent medical issues in the comfort of your own home. While there are many things that can be done with a telehealth visit, there are some things—like a full physical exam and medical testing—that can’t. In some situations, a NAVV provider might recommend going to an in-person visit to get further care.

Commonly Treated Conditions

Our Next Available Video Visit providers are able to treat most everyday illnesses including those described below.

  • Allergies
  • Asthma/COPD
  • Colds
  • Cough
  • Diarrhea
  • Most simple eye infections
  • Flu*
  • Joint pain or strains
  • Lower back pain
  • Minor skin problems (Insect bite/rash)
  • Painful urination (women only)
  • COVID 19*
  • Sore throat*
  • Stuffy and runny nose

Please note: SCL Health providers cannot treat ear infections through a NAVV.

*We are also unable to order flu, strep, or COVID testing at this time.

Frequently Asked Questions

What kind of technology do I need to have a video visit?

To start a video visit you will need the SCL Health MyChart app on your video-enabled smart device or log into MyChart on your computer using a compatible browser.

Can I use NAVV for my child?

Yes! Parents, guardians and caretakers can initiate a NAVV on behalf of children younger than 12 years of age through the parent's proxy MyChart account. Your child must be present during the video visit. Please note infants under 3 months old with a fever need to be evaluated in person. Please know your baby’s weight and temperature.

When can I use NAVV?

NAVV is available 7am -7pm Monday-Sunday.

Can the provider write a work/ school note?

Yes, please ask for any work/school note needed while you are connected so you don’t have to connect in again.

Who are the providers I will see in NAVV?

NAVV is staffed by clinicians who specialize in urgent care and family practice. All of our providers have many years of experience treating patients in-person and are certified and credentialed according to NCQA standards.

What do I do if I have trouble connecting?

We recommend always testing your computer before you connect if you are accessing from a PC or laptop. Please make sure that if using an ipad or iphone, you are using the most updated operating system (iOS15.6) to prevent audio issues. Our help desk can assist with connectivity challenges and can be reached at 866-252-1100.

What do I do if I get disconnected?

If you get disconnected for any reason, start a new session. You’ll only be charged for one visit.

Will providers have access to my medical record?

All our staff have access to the medical history you provide in the platform. Additionally, our SCL providers will have access to your SCL Health medical history.

Can I receive a prescription from a NAVV provider?

NAVV providers will prescribe medication applicable for your individual diagnosis. We practice good antibiotic stewardship so you may not receive antibiotics if they are not indicated. Please note that by law narcotics/opiates (such as hydrocodone, oxycodone, etc.) cannot be prescribed via telehealth visits.

What if my condition requires an in-person visit?

If our providers cannot diagnose your condition over telehealth or feel your condition is best treated in-person, you will get a message via Mychart that your appointment has been cancelled and options for how to be seen in person.

Will my insurance cover the cost of a video visit? Is there a self-pay option?

Many insurance plans are adding video visits as a covered benefit. However some insurance plans do not cover video visits. If your insurer does not cover video visits, you will be billed for the service. You may or may not be asked to pay a co-pay during the e-check in process depending on your insurance. If you wish for us not to bill insurance, we do offer a $59 self pay option.


NAVV Terms and Conditions

If you need urgent medical care, please contact your clinic by phone or find a nearby urgent care center. For medical emergencies, call 911 immediately.

Do not use Next Available Video Visit for the following

Emergency Symptoms - NO.

Next Available Video Visit is not intended for the treatment of emergency medical problems. The American College of Emergency Physicians identifies several important symptoms that should lead to an evaluation in the closest emergency department. If you’re experiencing any of the following, please call 911 or go to the ER:

  • Difficulty breathing, shortness of breath
  • Chest or upper abdominal pain or pressure lasting two minutes or more
  • Fainting, sudden dizziness, weakness
  • Changes in vision
  • Difficulty speaking
  • Confusion or changes in mental status, unusual behavior, difficulty walking
  • Any sudden or severe pain
  • Uncontrolled bleeding
  • Severe or persistent vomiting or diarrhea
  • Coughing or vomiting blood
  • Suicidal or homicidal feelings
  • Unusual abdominal pain

Establishing an SCL Health primary care provider - NO.

Next Available Video Visit is a great way to get care for urgent care issues, but taking care of chronic health issues (such as high blood pressure, diabetes, high cholesterol, asthma, and others) is not our main focus. If you are in need of a primary care provider, please visit Meet our doctors page to find a provider in your area.

Ear Pain - NO.

Evaluation of ear pain requires direct visualization inside the ear that cannot be done through a virtual visit. We recommend being seen in-person for ear pain.

Hospital or ER Follow up – NO.

If you have been seen at the hospital or the ER and were told you need to be seen for a follow up, please see your primary care provider or go to an urgent care clinic. These visits require patients to be seen in person and are not appropriate for a NAVV.

Prescription Refills - NO.

Next Available video visit is not designed to take care of chronic health issues (such as high blood pressure, diabetes, high cholesterol, asthma and others), so our providers do not generally issue refills of long-term medications. If you are in need of a refill of your ongoing medications, please contact your regular provider. If you are new to the area or need a new primary care provider for any other reason, please visit our Meet our doctors page to find a family doctor in your area.

Pain Medication or Other Controlled Substances (including ADHD medication)- NO.

If you are in need of a refill of your ongoing medications, please contact your regular provider for refills. If you are new to the area or need a new primary care provider for any other reason, please visit our Doctors page to find a family doctor in your area.

"I need a referral (for durable medical equipement, physical therapy, etc.)" - NO.

Our providers are unable to write any referrals.

Home Oxygen/Nebulizer orders - NO.

We are unable to measure oxygen through a video visit therefore cannot determine whether either of these would be appropriate for your treatment.

Pregnancy Concerns - NO.

Please see your regular provider as pregnancy concerns need to be addressed in person.

Genital or Breast complaints - NO.

These conditions typically needs to be examined via an in person visit. We recommend that you see your primary care provider or an urgent care provider so that you can be diagnosed properly.