Get the attention and care you need and deserve by making sure you have what you need in advance.
We value the one-on-one relationship we have with you. It is our goal to spend time getting to know you. We hope providing you with the resources you need pre-visit will answer many of the questions you might have about the operations of our clinic.
After Hours Emergencies
If you believe you are having a life-threatening emergency, call 9-1-1.
If you should experience an after-hour emergency that cannot wait until the subsequent business day, we ask that you proceed immediately to the emergency department, or for life or limb-threatening emergencies, call 911. It is not necessary to notify the on-call physician, as doing so may delay necessary care.
If you are uncertain whether your symptoms indicate the need for emergency care, please call our office and the answering service will contact the on-call physician for you.
Our on-call physicians serve potential emergency cases only. Please do not use the on-call service to request refills, referrals, appointments or test results. The on-call physician may not have access to medical records. Furthermore, on-call physicians are not permitted to prescribe over the phone unless they serve as your primary care physician. If you feel your condition may require a prescription, please proceed to the emergency department or make an appointment the next business day.
Please arrive 15 minutes prior to your appointment so that we may update your account and confirm billing and insurance information without delaying your visit. As we strive to respect our patients’ scheduled appointment times, if you are more than 15 minutes late you could be requested to reschedule your appointment.
We are legally required by your insurance company to view your insurance card and collect co-payment at the time of service. If there is a balance on your account you will be required to pay at the time of your appointment.
As a courtesy to other patients, we request that you notify us as soon as possible if you need to cancel or reschedule your appointment. This allows us the opportunity to schedule appointments for other patients in need of healthcare services. Cancellations with less than 2 hours notice will be considered a missed appointment.
Please contact your pharmacy for all prescription refills. It is our policy to approve refill requests within 72 hours, Monday through Friday. In the best interest of the patient, our providers review all refill requests, and use the opportunity to also review your medical record.
Occasionally we may ask that you schedule an appointment with us prior to your next refill to ensure proper follow-up and quality care. If you are on your final refill for a prescription, please call our office and make an appointment in advance to avoid running out of your medication. For medications that require you pick up a hard copy of the prescription, please allow 72 hours for your refill to be prepared.
If you are a previous SCL Health patient, you may request prescription refills through your MyChart patient portal.
Our office will initiate any necessary referrals and ensure that all pertinent information is sent to the specialist, please allow us sufficient time to review the request and obtain authorization from your insurance company prior to your visit with the specialist. This may take several days, depending on your choice of insurance plan. In some cases, our physicians may request you make an appointment in our office prior to authorizing certain referrals.