PLATTE VALLEY MEDICAL CENTER RECEIVES FORMAL DESIGNATION AS ONE OF THE WORLD’S MOST PATIENT-CENTERED HOSPITALS
Platte Valley Medical Center in Brighton (PVMC), Colorado has been formally designated by Planetree, Inc. as a “Planetree Designated® Patient-Centered Hospital.” Following a rigorous review of PVMC’s culture, including programs, policies, practices and the environment of care, the hospital has been officially distinguished as among those hospitals worldwide doing the most advanced work in patient-centered care. It is the third hospital in the state, and one of only 55 healthcare organizations worldwide, to receive this designation since the program’s launch in 2007.
“The Planetree Designation is the only award that recognizes excellence in person-centeredness across the continuum of care,” said Susan Frampton, President of Planetree, Inc., an international not-for-profit organization that has been at the forefront of the movement to transform healthcare from the perspective of the patient. “The designation signals to healthcare consumers that Platte Valley Medical Center is a hospital where providers partner with patients and families, and where patient comfort, dignity, empowerment and well-being are prioritized with providing top-quality clinical care.”
The criteria that a hospital must satisfy to achieve designation reflect what patients, family members, and healthcare professionals in hundreds of focus groups say matters most to them during a healthcare experience. This qualitative data aligns with the growing evidence-base for patient-centered care, and establishes the Planetree Designation as a concrete framework for defining and measuring excellence in patient-centeredness.
More than 60 specific criteria address components of a patient-centered healthcare experience, including patient-provider interactions, access to information, family involvement, the physical environment, food and nutrition, spirituality, arts and entertainment, and integrative therapies. In addition, the criteria focus on how the hospital is supporting its staff, opportunities for staff, patients and families to have a voice in the way care is delivered, and the hospital’s efforts to reach beyond its walls to care for its community.
Guided by these core components of a patient-centered culture, Platte Valley Medical Center has implemented a substantial number of initiatives and practices designed to enhance both the patient and staff experience. Aptly named “Pillars of Healing,” these initiatives include an active patient partnership council, care partner program, open medical records policy, massage, aromatherapy, made-to-order meals, and pet partner program.
“Providing care and support to our patients that is unique and individualized is not only the foundation of patient centered care, it is the core of everything we do – it’s important to all of us,” says PVMC President John Hicks. “We have always considered ourselves patient centered and have implemented programs and services to help our patients change the way they think about healing and healthcare. This designation confirms that we’re on the right track and that we provide the very best to those who entrust us to take care of them. We are honored to receive such recognition.”
As part of the designation process — which included multiple site visits by representatives from Planetree — focus groups with recent patients and current staff validated that specific patient-centered policies are in place, (including non-restrictive visiting hours and an open medical chart policy), that staff members at all levels are involved in the implementation of patient-centered care, and that the hospital’s physical environment is a healing one engaging all of the human senses. The process also included a review of the hospital’s performance on publicly reported patient satisfaction and quality of care measures.
“A strength of the designation program has been the integration of qualitative and quantitative measures,” explained Frampton. “Acute care hospitals in the U.S. awarded Planetree designations are held accountable for exceeding quality benchmarks for both quality and patient satisfaction.”
All designation determinations are made by an independent committee of healthcare experts and CEOs from previously designated hospitals.
Pet therapy, along with other integrative therapies like aromatherapy and massage, have been demonstrated to help our patients feel better.
We believe that every interaction is an opportunity for a positive experience.
We encourage our patients to review their medical records, and provide a variety of education resources to help understand them.
We offer a complimentary 20-minute massage to patients. We believe that healing touch is an essential tool for providing support and comfort.
Family medicine is good medicine. We believe that social support is vital to good health. We encourage the involvement of family and friends whenever possible and as desired by our patients.
YES, they come for the hospital food. Every day people come from miles around to join us for lunch in our Bistro. Our Executive Chef and his crew pride themselves on preparing healthy, nutritious cuisine—not only for our patients, their friends and family, but the community at large.
We recognize the role of spirituality and inner resources in healing the whole person. Our healing garden, labyrinth, and meditation center provide opportunities for reflection or prayer, and our chaplain is a vital member of our care team.
A positive physical environment is known to promote healing. Our architecture and home-like atmosphere promote wellness and encourage patient and family involvement.
Nutrition is important to health and healing. It is essential, not only for good health, but as a source of pleasure, comfort, and familiarity. Our executive chef knows good food can help our patients feel better sooner.
Music, custom artwork, and interactive art projects help create a healing environment.