What to Expect

Conditions such as diabetes can call for big lifestyle changes. Knowing what to expect can help make these changes less overwhelming. We’ll answer your questions and listen to your concerns as you take control of your health.

What to bring to your appointment

Please arrive 20 minutes before your appointment. This gives us time to update your account and prepare insurance and other paperwork without delaying your visit. We also ask that you complete and bring all forms we’ve sent you. If you’re unable to fill them out, you may have someone help you or bring them along and we’ll assist.

Please bring the following to your appointment:

  • Current medication list
  • Health history form
  • Insurance card and co-pay (if you have one)
  • Meter, glucose and food records (if you have diabetes)

All information will remain confidential.

Questions to ask your insurance company

We work with many insurance companies. We suggest you call your insurance company before your appointment to speed up the registration process.

Ask your insurance carrier the following questions:

  • Are endocrinology services covered?
  • How many visits may I receive in a year?
  • Is authorization required and, if so, is there an authorization on file?
  • What will my co-pay be so I’m prepared to pay at my visit?
  • What laboratory is preferred if I need lab testing?

Your care team

Many people may participate in your care. Some members of our team you may encounter and their roles include:

  • Certified Diabetes Educators – These health professionals have comprehensive knowledge and experience in diabetes prevention and management. They also teach day-to-day-aspects of diabetes self-care.
  • Dietitians – Specially trained in nutrition, a dietitian will help you figure out your nutrition needs based on your condition, medication, lifestyle and health goals.
  • Endocrinologists – This specialist treats people who suffer from diseases of the endocrine system – the system of glands that produce hormones that control the way the body works.
  • Mental health professionals – These people can help you cope with stress and uncertainty as you make lifestyle changes to manage your condition.
  • Ophthalmologists or optometrists – Diabetes can affect the blood vessels in your eyes, so you will need to see an eye specialist regularly.
  • Pharmacists – These health professionals advise doctors and patients about dosages, interactions and side effects of medications.
  • Podiatrists – These specialists are trained to treat problems in the feet and lower legs. Diabetes can cause poor blood flow and nerve damage in this part of the body.
  • Registered nurse practitioners and physician assistants – These providers collaborate with your doctors and play an important role in your care.

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