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Quality Patient Care

When you need to make a healthcare decision for yourself or a loved one, you deserve honest information to help you make thoughtful decisions. At SCL Health, we are dedicated to providing excellent clinical outcomes and a high level of patient satisfaction.

You have the right to be informed around all aspects of your care: treatment plans, provider and service ratings as well as hospital quality scores. You have choices in who you select for your care – we’re proud you chose us.

Quality data from your home hospital.

We’re committed to making our organization the best place to receive care and experience clinical excellence and outstanding service.

Our hospitals name's are below:

  • Good Samaritan Medical Center
  • Holy Rosary Healthcare
  • Lutheran Medical Center
  • Platte Valley Medical Center
  • Saint Joseph Hospital
  • St. James Healthcare
  • St. Mary's Medical Center
  • St. Vincent Healthcare

To compare quality results, visit Hospital Compare.

Dedication to quality

You deserve to know how your community hospital rates in the quality of care it provides. Every year our organization tackles five to seven areas of care we know we can improve on from the year before.

We publicly share these quality results to include our community in our dedication to clinical excellence. The results, and our transparency around them, provide the information you need to make informed care decisions. We want to be the best because we know you deserve it.

Our 2017 quality goals:

  • Government-dictated core measures. Examples: breast cancer screenings, diabetes foot exams and screening for future fall risk.
  • Lifesaving and mortality
  • Patient satisfaction
  • Hospital readmission rate
  • Stroke measures

Enhanced recovery program

Our enhanced recovery program uses a modern, evidence-based approach to your surgical care. We have this program in place as research shows that it helps people recover more quickly after having major surgery.

Learn more about our enhanced recovery program.

Comprehensive joint replacement care

Three of our hospitals are participating in a Medicare initiative called the Comprehensive Care for Joint Replacement (CJR) model. model aims to support better and more efficient care for beneficiaries undergoing the most common inpatient surgeries for Medicare beneficiaries: hip and knee replacements

Reporting a concern

If you have a concern about patient safety or quality of care, please notify us immediately so we can make it right. You can share your concerns with your caregiver or any member of the hospital’s management team. If you need immediate help after business hours, please contact the hospital operator. They will connect you to the hospital nursing supervisor. All instructions for reaching the operator can be found in your hospital room.

Please follow these steps to report a concern:

  • Talk to your attending nurse or unit supervisor. We want to take care of any issues while you're in our hospital.
  • Contact the Office of Patient Experience. Directions can be found at the top of this page.
  • Report concerns using our online form. 

If your concerns are not resolved through the hospital, please take the next step and contact The Joint Commission's Office of Quality Monitoring.

The Joint Commission Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL, 60181 Toll-free: 800-994-6600 Email: complaint@jointcommission.org Report a Complaint

Division of Health Services Regulation 2701 Mail Services Center, Raleigh, NC, 27699 Toll-free: 800-624-3004 Report a Complaint

Our annual report

We invite you to read our 2017 SCL Health Annual Report. This is an easy way to learn more about us. Our background of faith guides our work, and the annual report showcases our commitment to caring for our patients and our communities.

Read our annual report.

A great place to work

There is no greater reward than doing work that helps people when they need it most. And there is no greater satisfaction than working where excellence is expected and achieved.

For example, Saint Joseph Hospital in Denver received accreditation from the prestigious Magnet Recognition Program® in May 2017. Just 7 percent of U.S. hospitals have achieved this designation, which is the nation’s top honor for nursing excellence, quality patient care and innovations in practice.

Learn more about career opportunities with SCL Health.

Read about the national healthcare recognition our hospitals have achieved.

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