Learn about your medical information privacy rights.

Patient Rights

As a patient at Platte Valley Medical Center – you have rights, responsibilities, and access to a grievance mechanism. Platte Valley Medical Center supports the rights of all patients – geriatric, adult, adolescent, pediatric, neonate – or their surrogate decision-maker.

As a patient at Platte Valley Medical Center you have the right to:

Access Care

You have the right to:

  • Access treatment regardless of gender, disability, national origin, age, color, race, religion, or payment source
  • Transfer to another facility if accepted by that facility
  • Consult with a specialist about your care

Effective Communication 

You have the right to:

  • Receive interpreter and or translation services at no cost, when you do not read, write, speak or understand English
  • Receive interpreter and or translation services at no cost if you are blind, deaf, or physically challenged in such a way as to impair your ability to communicate
  • An explanation of the recommended treatment or procedure in words and in a form of communication you can understand

Participate in Your Care

You have the right to:

  • Participate in all decisions involving your care or treatment
  • Choose someone to act on your behalf, as you desire, and as permitted by law 
  • Select your primary care physician or other practitioner who is primarily responsible for your care
  • Participate in the development and implementation of your plan of care
  • An explanation of treatments or procedures including
  • The risk and benefits
  • The probability of success and serious side effects
  • The alternatives and consequences if no treatment is pursued
  • The explanation of the recuperative period
  • Consent or refuse any drug, test procedure or treatment; or withdraw your consent and discontinue participation in the treatment regime
  • Consent or refuse to participate in teaching programs, research, and or experimental programs
  • Consent or refuse to have filming or recording of your care
  • Participate in decision making regarding ethical issues including: conflict resolution, withholding resuscitative services, forgoing or withdrawal of life sustaining treatment and care at the end of life

Information About Your Care

You have the right to:

  • Be informed of your rights and responsibilities in advance of patient care being provided
  • Learn how the hospital resolves patient or family concerns or complaints including management of recurring complaints and/ or grievances
  • Know the names, professional status, and experience of the staff that are providing your care or treatment
  • Information about staffs’ professional relationship to another healthcare provider or institution that might suggest a conflict of interest and any business relationship between individuals treating you or between the organization and any other healthcare, service or education institution involved in your care
  • Be informed of your health care status and prognosis, including unanticipated outcomes of care
  • Be informed of estimated charges for services prior to the initiation of non-emergent treatment upon request
  • An itemized bill for services received
  • Access information contained in your clinical records; request an amendment to the information; and/or receive an accounting of disclosure of clinical information to others within a reasonable time frame

Respectful Care

You have the right to:

  • Care or treatment that is respectful, recognizes your dignity, and provides for your personal privacy to the extent possible during the course of treatment
  • Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital follow your directives
  • Confidentiality of your clinical records and information about your care
  • Express your personal values, beliefs and preferences and have care provided in accordance with those values, beliefs and preferences
  • Have your pain managed through regular assessment and methods appropriate to your condition
  • Ask questions and voice concerns without fear of punishment or discrimination
  • Have your wishes followed for organ and tissue donation, within the ability of the hospital

Supportive Care

You have the right to:

  • Have a family member or representative of your choice, and your physician notified of your admission to the hospital
  • Have your family or others participate in your care as you wish and is appropriate
  • Have access to pastoral or spiritual care and counseling

Safety and Security

You have the right to:

  • Receive care in a safe and supportive setting
  • Have access to protective services (i.e. guardianship, advocacy services, child and adult protective services)
  • Be free from all forms of abuse or harassment
  • Have access to visitors, telephone calls and mail
  • Be free of restraints or seclusion of any form that is not medically necessary

As a patient at Platte Valley Medical Center you have the responsibility to:

  • Provide accurate and complete information in matters related to your health
  • Ask questions when you do not understand your care, treatment or what you are expected to do
  • Express any concerns you have about following your plan for care
  • Follow instructions related to your care and treatment plan
  • Accept consequences for outcomes if you do not follow the care and treatment plan
  • Follow rules and regulations and have your family and visitors follow the hospital’s rules and regulations
  • Show respect and consideration of the hospital staff and property as well as other patient’s and their property
  • Meet financial obligations related to your health care

Resolving Patient Complaints/Grievances

Platte Valley Medical Center encourages you to ask questions and voice concerns. Your Patient Relations Advocate can help you with that. The Patient Relations Advocate can also assist with concerns regarding patient safety, quality of care, or compliance with Federal civil rights laws. To reach the Patient Relations Advocate, please call 303-498-1560. You may also direct concerns to our Quality Department at 303-498-1552. We will make every effort to resolve your concern.

If we have not adequately addressed your concerns, you have the right to contact the Colorado Department of Public Health and Environment, or you may request that we contact them on your behalf. You may also contact the Joint Commission. Please find the contact information below.

At Platte Valley Medical Center, providing the highest quality of care through continuous performance improvement are not only priorities but also an integral part of our daily work.

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