Any time, day or night, we're ready to help you in a medical emergency. Our teams of emergency medicine doctors, specialists and specialty-trained nurses, technicians, pharmacists, care managers and others work together to provide lifesaving treatments and personal care. It is our goal to calm your stress, take care of you and your loved ones and support you after you leave.
Getting to the ER
If you have a serious or life-threatening emergency, call 911 immediately. Trained professionals can then begin treatment right away, even before you reach the hospital, and prepare the ER team for your arrival.
At times you may need a higher level of care than is available in your local ER. That’s when you can rely on our resources and partnerships to get you quickly to the right experts within the hospital, at another SCL Health facility or anywhere you need to receive appropriate care.
Services for every emergency, illness and injury
Lutheran Medical Center can get you the right care wherever and whenever you need it. The emergency room is the best fit for illness or injuries requiring immediate care or for complex medical emergencies. Urgent care, walk-in care or a same-day visit with your own doctor are convenient and cost-saving options for less critical conditions.
Lutheran’s Emergency Room provides full-service and specialized care for you:
Not all emergencies are the same
Some emergencies are more serious than others, and each patient has unique needs. Here are a few ways we provide special care to meet your needs.
Lutheran Medical Center is home to the state’s first senior emergency room, focused on the specialized health needs of people age 65 and older. Our senior ER has 14 private patient rooms designed to provide care in a soothing environment. The medical staff is specially trained to care for and communicate with older patients and to use age-appropriate screenings, tests and protocols to reduce risks. The senior ER includes:
- Assistive devices for those who have difficulty walking, hearing and seeing
- Non-skid flooring and soft lighting
- Recliners for patients who need to remain upright
- Thicker, pressure-reducing mattresses
Following evaluation, we’ll make sure that you receive the right level of care, which may include ER treatment and return home, admission to the hospital or referral to another care facility in our community.
Emergency care for mental and emotional health needs
If you or someone you love needs emergency care for mental health needs or addiction, we’re prepared to help you any hour of the day or night. Psychiatric evaluations take place in a specially designated area with individual rooms and a dedicated nurses’ station, allowing for a more private and secure setting.
Your initial assessment will help determine the appropriate next steps, which may include admission to the hospital, referral to West Pines [Locations Page 3.14] or to other programs and behavioral health (mental and emotional health) services. Lutheran Medical Center also offers inpatient behavioral care for seniors with complex mental health and medical needs.
Lutheran Medical Center’s emergency room is equipped to treat a variety of traumatic injuries, including head injuries, broken bones and other serious injuries. We are identified as a Level III Trauma Center because of the availability of specialists and specialty treatment available to you when you need it most.
Medical and flight transport
Should you need more advanced emergency care, we may transfer you to another facility, either by ambulance service or air. Specially trained teams accompany you during transport, attending to your medical needs and communicating with the receiving hospital to ensure they’re prepared for your arrival. Team members may include flight nurses, paramedics, respiratory therapists and nurses with advanced training in caring for pregnant women and newborns needing critical emergency care.
Support during and after your emergency visit
Our recently remodeled emergency room (ER) features comfortable, private rooms. Our care team members work together to provide the care you need from the minute you arrive.
We’ll keep your visit smooth and fast by evaluating your situation, getting your test results and starting treatment right away. If you need to be admitted to the hospital, we’ll make sure there is a bed waiting for you.
After you go home, you’ll be able to call and listen to your recorded discharge instructions again. We may also call you to make sure you have your medications and future appointments.